When subscribed to its Premium, ad-free version, you have the option to download content and play them offline. But, some Disney plus subscribers reportedly experienced Disney plus offline not working. In this guide, we’ll show you what causes this issue and how to fix the Disney Plus downloads not working problem on your streaming device. Read this guide to learn more.
“Why Won’t My Disney Plus Downloads Play Offline?”—Most Common Reasons
This issue happens when you cannot play or access your downloaded movies and TV shows in the Disney Plus app on your device. Here are the most common reasons why your Disney Plus downloads won’t play offline:
1 “Why Won’t My Disney Plus Downloads Play Offline?”—Most Common Reasons2 How to Fix Disney Plus Downloads Not Working2.1 Android Devices2.2 iOS Devices2.3 Fix #1: Restart Your Device and Relog in to Your Account2.4 Fix #2: Clear Disney Plus App Data on Your Device2.5 Fix #3: Delete All Downloaded Content and Redownload3 Final Thoughts
Outdated App – If your phone or smart TV doesn’t update apps automatically, chances are you’re using an outdated version of the Disney Plus app. This can cause problems with its features, including access to downloaded media. Try updating the app from your device’s app store and check if this solves the issue.
Inactivity on Account – When you haven’t been using your Disney Plus account for the last thirty days, there’s a high chance that your downloaded content will be deleted or made unavailable. Try reactivating your account and redownload all deleted content.
Device Storage is Full – Your device needs to have sufficient storage space to save downloaded content from the Disney Plus app. There’s a chance that content won’t be saved properly once your device’s internal storage has little to no free space.
How to Fix Disney Plus Downloads Not Working
If you’ve experienced one of the reasons above, below are some fixes that you can try. But first, you can try checking your phone’s internal storage. To do this, follow the steps below:
Android Devices
iOS Devices
Also, you’ll need to keep your Disney Plus account active by logging in to your account within thirty days to keep your downloaded content accessible. If you have account and subscription concerns, contact Disney+ Support. If you have an active account and have enough storage space on your device, try out the fixes below. Remember to follow each fix and check which one is the most effective for your device.
Fix #1: Restart Your Device and Relog in to Your Account
Power cycling your device resets it from a bug or glitch that’s affecting the Disney Plus app. After restarting your streaming device, you can try accessing your Disney Plus account offline and check if you can view your downloaded content. If restarting your device didn’t work, you can try relogging-in to your Disney Plus account. You can do this by logging out from your Disney Plus account in the app and logging back in. Then, check if you can now access your downloaded movies from the Disney Plus app.
Fix #2: Clear Disney Plus App Data on Your Device
If you’ve been recently experiencing bugs on the Disney Plus app, try clearing app data that’s stored on your phone. Data such as the app cache and cookies can sometimes cause problems when outdated. To clear Disney Plus app data on Android devices, follow the steps below: For iOS devices, you’ll need to proceed to reinstall the Disney+ app. To do this, proceed to these steps: If you have a Firestick, we have a separate guide if Disney Plus is not working on your Firestick.
Fix #3: Delete All Downloaded Content and Redownload
If the fixes above didn’t work, the last thing that you can try is to delete all downloaded content and redownload them to your device. First, ensure that you have a stable WiFi connection during the download process to avoid incomplete or corrupted downloads. To delete your downloaded content on the Disney Plus app and redownload, do the following:
Final Thoughts
Subscribing to Disney Plus gives you access to a wide range of movies and TV shows produced by Disney, The Walt Disney Studios, Walt Disney Television, and other partner brands. However, some users did have trouble accessing their downloaded content on the app. Hence, these methods can hopefully guide you to fix the Disney Plus app when you cannot watch your downloads while offline.
